Andy Beckwith

Designed and shipped agentic AI orchestration on the engineering organization, while continuing to lead the team responsible for Zendesk's email ingestion and ticket creation infrastructure, processing roughly 15M inbound and 45-55M outbound emails per day.

• Built agentic JIRA story-implementation workflows with custom team-persona guardrails; cut story-review time 60-70%, measured from live JIRA sprint data. Adopted by four engineering teams.
• Built a cross-tool agentic delivery system spanning implementation, testing, and rollout monitoring, wired to Datadog and PagerDuty; its rollout monitoring became shared support-org tooling.
• Delivered a top-40 Support-wide project in 10 business days against a 4-month estimate: two engineers on parallel agentic workstreams.
• Early adopter, with a partner team, of gen-AI models and coding agents; led their adoption into our teams' SDLC, built most of the workflows, shared skills, and guardrails, and contributed to org-wide skills.
• Technical lead for email ingestion, classification, routing, and ticket creation processing roughly 15M inbound and 45-55M outbound emails per day, including inbound-email-to-identity resolution and forwarding authentication and verification.
• Partnered with product in direct customer calls on discovery and escalations, including the out-of-office auto-reply decision, where ingesting automated replies would have added roughly 30% inbound volume: a capacity and customer-trust tradeoff, not a filtering one.
• Regularly pulled into large customer escalations: designed and shipped solutions on tight timelines while communicating directly with all levels of leadership and legal.
• Owned architectural direction, delivery strategy, and reliability posture for customer-interaction infrastructure.
• Led design reviews, execution planning, and incident response across multiple teams, including upstream and downstream incidents that landed on us.
• Drove the platform to near-zero self-inflicted incidents (at most one per quarter traced to our own changes), down roughly 50% year over year, through observability investment and Datadog-integrated rollout monitoring.
• Mentored senior engineers and emerging tech leads on decomposition, tradeoff analysis, and execution discipline.
• Contributed across the full stack: backend services, APIs, and frontend integration points.

• Ruby
• Rails
• TypeScript
• React
• Datadog
• PagerDuty
• MCP
• LLM orchestration
• AWS Bedrock
• SageMaker
• Internal ChatGPT
• Claude Code
• Codex
• GitHub Copilot
• Cursor
• Google Antigravity

Volunteer service alongside varied crews and agencies: structure fires, wildland fires, and medical calls - interior attack, defensive operations, progressive hose lays and fireline construction on initial attack, and emergency medical care across many calls. A volunteer lieutenant leads when ranking on scene and follows when scope or experience ranks first; a paramedic runs an ALS medical.

• Lieutenant
• CO FF1 (Structural)
• FFT2 (Wildland)
• Haz Mat Ops
• EMR (2021-2023)
• EMT-IV (2023-present)

Led backend architecture for ticket ingestion and notification systems and influenced engineering standards across multiple teams.

• Led backend architecture that hardened the resilience and performance of ticket ingestion and notification systems.
• Built Zendesk's OAuth 2.0 Gmail connector: authorization flows, token refresh, and mailbox scope handling against Google's APIs.
• Designed an email-parsing library that removed robotic quote delimiters for 90%+ of users, measured on production data, making ticket emails read far more human.
• Coordinated multi-team migrations and performance work across distributed pipelines.
• Shaped engineering standards and architectural strategy beyond my own team.
• Partnered with product and frontend teams on new customer-interaction features.

• Ruby
• Rails
• React
• Redux

Senior contributor on the email infrastructure platform handling inbound and outbound processing at the scale above.

• Senior contributor on the inbound and outbound email infrastructure above.
• Solved parsing problems in deeply nested HTML and inconsistent client email formats.
• Built full-stack across Rails services, Ember, and React/Redux.

• Ruby
• Rails
• Ember
• React
• Redux

Built Node.js applications supporting server-side rendering and client experiences in high-traffic ecommerce flows.

• Built Node.js applications for server-side rendering and client experiences in high-traffic ecommerce flows.

• Node.js
• JavaScript

Freelance engagement alongside full-time work: untangled a meal-delivery company's order-management and recurring-subscription problems, migrated its subscriber base, redesigned the storefront, and built the back-of-house ERP the kitchen ran on.

• Brought in by the owner to wrangle the order-management and recurring-subscription deficiencies of the original Shopify implementation and its subscription app, which had no way to express pickup location, delivery day, weekly order deadline, or recurrence.
• Planned and ran a live subscriber-base migration across recurring-billing platforms: wrote the migration and reconciliation scripts and sequenced the cutover around the weekly billing run.
• Redesigned and rebuilt the storefront UI so customers set pickup location, delivery day, weekly deadline, and recurrence in the cart before checkout.
• Designed and built the back-of-house ERP with the kitchen staff: Ruby services behind a Meteor and Firebase front end covering order ingest, an exception log for malformed rows, cook lists split across prep and ship days, production reporting, and pack-line labels. Handed it to the incoming firm on relocating to Colorado, which continued using it; Origin Meals was later acquired by another meal-delivery provider.

• Ruby
• Meteor
• Firebase
• Shopify
• Liquid
• Stripe
• JavaScript

Architected the external Developer API ecosystem and portal, enabling scalable third-party integrations.

• Architected the external Developer API ecosystem and portal for scalable third-party integrations.
• Defined service patterns, onboarding, and operational standards for partners.

• Java
• Ruby

Built a Rails marketplace automation platform that listed, priced, and synced Best Buy open-box and clearance inventory on eBay.

• Built a Rails/Postgres marketplace automation platform integrating Best Buy product APIs with eBay listing systems.
• Automated open-box and clearance listing, pricing, and inventory sync from Best Buy stores to eBay, turning a manual side channel into a continuous one for inventory that could not sell at full price in-store.
• Implemented batch and event-driven pipelines for marketplace operations.
• Helped launch eBay's in-store pickup option for large retail sellers.

• Ruby
• Rails
• Postgres

Led modernization of legacy SOAP and JPF services to RESTful Spring MVC, modernized CI/CD, and grew into a trusted mentor on the team. Selected as Wells Fargo Technology Operations Group Top Performer.

• Named a Wells Fargo Technology Operations Group Top Performer, top 1% of the technology organization, with five-of-five ratings and multiple merit advances.
• Led modernization of legacy SOAP/JPF services to RESTful Spring MVC; introduced team-wide coding, testing, and delivery standards that made incidents rare.
• Modernized CI/CD (CruiseControl, Maven, and Gradle) into coordinated near-zero-click deployments with integrated monitoring.
• Grew from junior contributor to trusted technical mentor over five years, coaching engineers on architecture, testing, and delivery.

• Java
• Spring MVC
• Backbone.js
• Maven
• Gradle
• CruiseControl

Built and shipped the internal Wealth Management CRM for Private Banking and the Banker Loan Information System as an integrated companion product.

• Helped design and build the internal Wealth Management CRM for Private Banking, covering sales, leads, opportunities, and referrals across commercial real estate loans, private aircraft financing, and trust instruments.
• Built the Banker Loan Information System as an integrated companion product.
• Built full-stack features across Java and Spring MVC services and Backbone.js frontends consuming REST and SOAP APIs in a regulated banking environment.

• Java
• Spring MVC
• Backbone.js
• SOAP
• REST

Consulting engineer on Wells Fargo web applications ahead of converting to a full-time role in 2007.

• Consulting engineer on Wells Fargo web applications ahead of converting to a full-time role in 2007.

• Java

Built an intranet CMS on ColdFusion MX.

• Built an intranet CMS on ColdFusion MX.

• ColdFusion MX